At Lucky’s Cold Storage, we are committed to providing our customers with a hassle-free and enjoyable shopping experience. This Shopping Policy outlines the guidelines for shopping on our website, including ordering, payment, and customer rights. Please take a moment to review our policies to ensure a smooth and satisfying experience.

1. Placing an Order

Placing an order at Lucky’s Cold Storage is simple and straightforward:

• Online Orders: Browse our wide range of products, add your selections to the cart, and follow the checkout process. You can also create an account to save your details for quicker future purchases.
• Phone Orders: If you prefer to place your order over the phone, you can reach us at +91-XXX-XXX-XXXX. Our customer service team is available during business hours to assist you with your order.
• Order Confirmation: Once your order is placed, you will receive an email or SMS confirmation with your order details and estimated delivery time. Please check your order details to ensure everything is correct.

2. Payment Methods

We offer several secure payment options for your convenience:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI Payments (Google Pay, PhonePe, BHIM, etc.)
• Net Banking
• E-wallets (Paytm, etc.)

Your payment information is securely processed, and we do not store any sensitive card details.

3. Product Availability

All products listed on our website are subject to availability. While we strive to maintain an accurate stock count, there may be instances where an item becomes unavailable after you place your order. In such cases, we will inform you as soon as possible and provide alternative options or a full refund for the unavailable item.

4. Pricing

We aim to ensure that all prices on our website are accurate and up to date. However, in the event of a pricing error, we reserve the right to correct the price before shipping the order or cancel the order with a full refund. Prices are inclusive of all applicable taxes unless stated otherwise.

5. Order Cancellation

You can cancel your order before it is dispatched for delivery:

• Online Cancellations: Log into your account, view your order, and click on the cancellation option if available.
• Phone Cancellations: Call us at +91-XXX-XXX-XXXX with your order number and our team will assist you.

Once an order is dispatched, it cannot be canceled. However, you may return the product in accordance with our Returns Policy.

6. Product Returns and Refunds

We want you to be completely satisfied with your purchase. If you encounter any issues with your order, such as damaged or incorrect items, please review our Refund and Returns Policy for instructions on how to return products and receive a refund.

7. Customer Accounts

Creating an account on our website provides added benefits such as faster checkout, order tracking, and special offers. Your personal information will be securely stored in compliance with our Privacy Policy, and you can update your account details or password at any time.

8. Promotions and Discounts

From time to time, we may offer special promotions, discounts, or coupon codes. These offers will be subject to specific terms and conditions, including expiration dates and eligibility criteria. Only one discount or promotion can be applied to each order, unless stated otherwise.