At Lucky’s Cold Storage, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us. By using our website or services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes your name, email address, phone number, delivery address, and payment details, which are collected when you place an order or register on our website.
• Non-Personal Information: This includes data such as your IP address, browser type, device information, and browsing behavior, which is collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process Orders: To fulfill your orders, process payments, and arrange for delivery.
• Customer Support: To respond to inquiries, provide customer support, and resolve any issues related to your orders.
• Improve Our Services: To enhance your shopping experience, we analyze how you interact with our website and services.
• Marketing & Promotions: We may use your email or contact information to send you special offers, promotions, and updates, but only with your consent.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors and delivery partners) to complete transactions and provide our services.
• Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or government regulations.

4. Data Security

We are committed to protecting your personal information. We use a variety of security measures, including encryption, to protect your data from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our website. Cookies help us enhance your user experience, remember your preferences, and improve our services. You can choose to disable cookies through your browser settings, but doing so may limit certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

7. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Update or correct any inaccuracies in your personal information.
• Delete Your Data: Request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out of Marketing: Choose not to receive marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the date of the last revision will be updated at the top of the policy.