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terms & Conditions

Welcome to Lucky’s Cold Storage! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

1. Introduction

By accessing or using our website, you agree to be bound by these Terms and Conditions, including our Privacy Policy, Refund and Returns Policy, and any other policies referenced within. If you do not agree to these terms, please do not use our website or services.

2. Eligibility

To place orders or access certain services on our website, you must be at least 18 years old and have the legal capacity to enter into binding agreements. By using our website, you represent that you meet these eligibility requirements.

3. Orders and Payments

  • Placing Orders: When you place an order with Lucky’s Cold Storage, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion.
  • Payment Methods: We accept various payment methods, including Cash, Cheques, Credit Cards, Debit Cards, BHIM, G Pay, Paytm, PhonePe, IMPS, NEFT, RTGS, UPI, and Cash on Delivery.
  • Order Confirmation: After placing an order, you will receive an order confirmation via email or SMS. However, this does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.

4. Product Availability

All products listed on our website are subject to availability. We strive to ensure accurate inventory information, but in the event that a product becomes unavailable after placing an order, we will notify you and provide alternative options or issue a refund.

5. Pricing and Promotions

  • Pricing: Prices of products are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change the prices of products at any time without prior notice.
  • Promotions: From time to time, we may offer special promotions, discounts, or offers. These promotions are subject to specific terms and conditions, and we reserve the right to modify or terminate any promotion at our discretion.

6. Shipping and Delivery

  • Delivery Services: We offer delivery services to specific locations as mentioned on our website. Delivery times are estimates and may vary due to factors beyond our control.
  • Shipping Fees: Any applicable shipping or delivery fees will be displayed at checkout. Free delivery may be available for orders that meet certain criteria.
  • Delivery Issues: In case of delayed, lost, or damaged deliveries, please contact our customer support team, and we will assist you in resolving the issue.

7. Returns and Refunds

Our Refund and Returns Policy outlines the conditions for returning products and requesting refunds. Please review this policy for details on our return process and eligibility.

8. Cancellations

You may cancel your order before it has been dispatched. Once the order is out for delivery, cancellation may not be possible. If you wish to cancel, please contact us as soon as possible, and we will assist you based on the status of your order.

9. Intellectual Property

All content on the Lucky’s Cold Storage website, including but not limited to text, images, logos, graphics, product descriptions, and software, is the property of Lucky’s Cold Storage and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise use our content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Lucky’s Cold Storage and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lucky’s Cold Storage, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorney fees, arising out of or in any way connected with your use of our website or services or any violation of these Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

13. Changes to Terms & Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The updated version will be posted on our website, and your continued use of the site constitutes acceptance of the revised terms.

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